Three Issues that Plague most Businesses: Lesson # 2b “Lack of Work Processes”
What is innovation? Is it having a patent on a new product or technology? is it a New service that no one has thought of before?
The standard ISO 56000 defines innovation as:
“A new or changed entity (PRODUCT OR SERVICE) realizing or redistributing value”.
However, how much innovation is due to a NEW versus CHANGED entity?
I propose that most innovation is the result of “A Changed Entity” which really means “A CHANGED or IMPROVED PROCESS” of producing a product or Service.
W. Edwards Deming Quote:
“If you can’t describe what you are doing as a process, you don’t know what you are doing”
We define work processes for several reasons:
- You can’t improve what has not been defined
- As a teaching tool for new workers assigned the same work
- To assess effort and workload
I encourage leaders to consider the huge benefits of documenting and continuously improving ALL Work processes. You cannot achieve Excellence and become a Leader in your field without this focus
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